How do I update my store name or address?

Contact your sales representative to complete the paperwork needed for store names and/or addresses changes. Email minor address updates (Ex. St. to Ave) to MDOPS@hallmark.com. Changes may take up to 30 days to be reflected once the required documentation is submitted.

When will the updates to my store name or address show up in this site?

Changes can take up to 30 days to be reflected once the required documentation is submitted.

Why can’t I enroll my store into my campaign? (It shows in the account, but is greyed out)

Stores showing grayed out are already enrolled in an campaign either in your account or another user’s account. They may not be enrolled multiple times to the same campaign.

Can I enroll multiple times in a campaign?

Yes, you can create multiple enrollments, but a store may only be enrolled one time. Multiple enrollments give you the ability to set up different offers or personalization per store location.

Why can’t I include commas, hyphens or other special characters in my personalization?

Special characters may not be allowed due to data processing restrictions at this time.

Where is the SAP account number?

The system is only using your legacy account number for each store. The SAP account number is not being used at this time.

Can I make changes to my campaign enrollment?

Yes, if the enrollment period is not closed. Go to the Campaigns> My Campaigns Enrollments page and click View Details on your campaign enrollment. Then, click Edit Details to make changes to your enrollment. Once the enrollment period has closed, changes can no longer be made to your enrollment.

Can I cancel my enrollment?

Yes, if the enrollment period has not ended. Go to the Campaigns> My Campaigns Enrollments page and click View Details on your campaign enrollment. Then, click Cancel Enrollment. This will remove your stores from being included in the campaign mailing.

How can I see which stores were enrolled in a campaign?

Go to the Campaigns> My Campaigns Enrollments page and click View Details on your campaign enrollment. The page will show enrolled stores at the bottom. Click View all to see all.

When will my changes for my birthday campaign enrollment go into effect?

Birthdays are mailed on a monthly basis. Any changes made to the birthday campaigns may take up to 45 days following the change.

The enrollment period has closed. Can I still enroll or make changes to my enrollment?

Unfortunately, all data is being processed as soon as enrollment closed so we are unable to add additional enrollments after the change.